tk999 Privacy Policy

This privacy policy applies to all users of the tk999 platform's services. When you register, log in, or use any service on tk999, you agree to the terms of this policy. Our Terms and Conditions complement this privacy policy and both documents should be read together.

tk999 believes that every user has rights over their own personal information. We maintain transparency in how we collect data and gather only the information necessary to provide our services.

1 Types of Information Collected

When you open an account and use services on tk999, we collect the following types of information:

1.1 Information You Provide Directly

During the registration process, the information you provide includes:

• Full name and date of birth (for age verification — the service is for users aged 21+ only)
• Mobile number and email address
• Residential address
• Identity document details (National ID or passport — for KYC verification)
• Payment account details (bKash, Nagad, Rocket, or bank account)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type and operating system information
• Session duration and page visit history
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

1.3 Information Received from Third-Party Sources

For fraud prevention and identity verification purposes, we may sometimes receive information from trusted third parties. Such data collection is always carried out on a lawful basis and in accordance with applicable regulations.

2 Purposes for Using Your Information

tk999 uses the information collected for the following lawful purposes:

2.1 Account and Identity Verification

Confirming the identity of users when opening a new account is our primary responsibility. This process is consistent with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.

2.2 Payment Processing

Your payment information is used to properly process deposit and withdrawal requests. This information is verified when transactions are made via bKash, Nagad, Rocket, or bank transfer.

2.3 Security and Fraud Prevention

Information is reviewed through both automated and manual methods to detect unauthorised account use, fraudulent activity, and multi-account registrations.

2.4 Customer Support

Our support team provides 24/7 service via live chat and email in Bengali and English. To resolve your issues quickly, it may be necessary to view relevant account and transaction information.

2.5 Responsible Gaming Monitoring

We monitor users' gaming activity to identify patterns of excessive play and provide timely assistance. Visit our dedicated page to learn more about the Responsible Gaming guidelines.

2.6 Platform Improvement and Analytics

Anonymised and aggregated analytical data is used to improve service quality and make the user experience smoother.

3 Data Storage and Security

tk999 uses modern technology and processes to keep your information secure.

3.1 Encryption Technology

All data transfers on our platform are completed via SSL (Secure Socket Layer) encryption. Sensitive data stored on servers is kept in encrypted format.

3.2 Access Controls

Only authorised staff can access your account information, and their access is logged and audited.

3.3 Data Retention Period

Even after an account is closed, certain information may be retained for a specified period in accordance with applicable regulations on legal obligations and financial records. Once this retention period has passed, data is securely deleted.

4 Sharing Information with Third Parties

tk999 never sells your personal information. However, sharing information may be necessary in certain specific situations to provide services:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and technical support. These partners may only use data for specified purposes and are contractually bound to maintain our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a law enforcement authority, or applicable legal obligations.

4.3 Fraud Prevention Networks

As part of industry-wide fraud prevention measures, certain information may need to be verified. This process is done for the protection of users.

5 Cookie Policy

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Use of Cookies

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and language settings.
• Analytical Cookies: To evaluate and improve platform performance.

5.2 Cookie Controls

You can control or reject cookies from your browser settings. However, disabling essential cookies may mean that some platform features cannot be used.

6 User Rights

You have the following rights over your own information:

6.1 Right to Access Information

You can request to view the information stored in your account at any time. If you contact the support team, we will provide the necessary information within a specified timeframe.

6.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you can request a correction. A verification process will apply for changes to identity document-related information.

6.3 Right to Close Your Account

You may close your account if you wish. However, certain records will be retained for a specified period due to legal obligations.

6.4 Right to Submit a Complaint

If you have any concerns about data protection, you can submit a complaint directly to our support team.

7 Protection of Minors' Information

All services at tk999 are for users aged 21 and over only. We do not knowingly collect any information from minors. If a minor has registered using false information, the relevant parent or legal guardian is requested to contact us. Such accounts will be closed immediately and any collected data will be deleted.

8 Marketing Communications

With your consent, we may send you messages about promotional offers and updates. You will have the option to stop receiving these messages at any time. Even if you opt out of marketing communications, essential transactional messages (such as deposit and withdrawal confirmations) will continue to be sent.

9 International Data Transfers

For the purpose of providing services, your information may sometimes be processed on servers located in other countries. In such cases, we ensure that data transfers are completed in accordance with internationally recognised security standards and that the receiving party maintains appropriate protection measures.

10 Policy Changes

This privacy policy may be updated from time to time due to changes in services or legal requirements. If there are significant changes, we will notify you through your registered contact details (mobile SMS or email). The latest version of the policy will always be available on this page.

Continuing to use the platform after a revised policy is published will be considered acceptance of the new policy terms. If you object to any change, you may request to close your account.

11 Related Policies

Alongside this privacy policy, visit the Terms and Conditions page to learn about the full terms of using our platform. It contains detailed information about account registration, bonus usage, betting rules, and payment processes. You can also visit the About Us page to learn more about tk999.

12 Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us: