tk999 Terms and Conditions

General Provisions and Applicability

These terms and conditions ("Terms") apply to the tk999 platform and all services under it. By using the tk999 website, registering an account, or completing any transaction, the user fully accepts these terms.

These terms form a legal agreement between tk999 and each registered user. If you disagree with any part of the terms, you are requested to refrain from using the relevant service.

tk999 reserves the right to amend or change these terms at any time. Continuing to access the website or use the service after any change means you have accepted the revised terms.

Account Registration and Eligibility

To open an account at tk999, users must meet the following requirements:

• Must be at least 21 years of age.
• Must provide accurate and complete personal information.
• Each person may operate only one account.
• If multiple accounts are operated from the same device, IP address, or by multiple members of the same household, verification may be required.
• The mobile number or email address provided at registration must be verified.

If false information is provided during registration, tk999 reserves the right to cancel the account and forfeit all pending funds.

Age Verification and Identity Confirmation

tk999 may at any time request documents from any user to verify their identity and age. Until such verification is complete, withdrawals or, in some cases, deposits may be temporarily suspended.

Accepted Identity Documents

• National Identity Card (NID)
• Copy of passport
• Driving licence
• Birth registration certificate (where applicable)

Address verification documents

• Recent utility bill (electricity, gas or water)
• Bank statement
• Mobile banking statement

For more details on the verification process, see our Frequently Asked Questions (FAQ) page, where common questions about identity verification are answered.

Account Security and Password

It is entirely the user's responsibility to maintain account security. Keeping login credentials (username and password) confidential and not sharing them with third parties is mandatory.

• Use a strong password — combining uppercase letters, lowercase letters, numbers and special characters.
• Change your password regularly.
• If you suspect unauthorised access, contact support immediately.
• If you log in from a public or shared device, log out at the end of the session.
• Avoid using the same password on any other website.

tk999 will not be liable for any loss resulting from a breach of account information or unauthorised use, unless it is proven that the fault lay within tk999's own systems.

Financial Transactions — Deposits and Withdrawals

Deposits

The minimum deposit amount at tk999 is ৳200. Accepted payment methods are: bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major commercial banks).

Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours. Available withdrawal methods are bKash, Nagad, Rocket and bank transfer.

At the time of withdrawal, a sufficient verified balance must be present in the account. Withdrawals may be on hold until the verification process is complete.

Transaction Conditions

• It is advisable to request withdrawals using the same method used for the deposit.
• Withdrawals to third-party accounts are not permitted — the account must be in the name of the registered user.
• If a suspicious transaction is detected, additional verification may be requested.

Bonuses and Promotional Offers

tk999 offers various types of bonuses and promotions. Each bonus has its own terms and conditions that must be followed.

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. A 10x wagering requirement applies to this bonus — meaning the bonus amount must be wagered 10 times before winnings from the bonus can be withdrawn.

General Bonus Policy

• Bonus funds are not directly withdrawable; the specified wagering requirement must be met.
• It may not be possible to claim a new bonus while another bonus is active.
• If misuse or manipulation of any bonus is detected, the bonus and any associated winnings will be cancelled.
• tk999 reserves the right to change or cancel bonus offers at any time.
• VIP programme members receive a weekly cashback benefit — up to 0.3% at Bronze level, up to 0.7% at Silver level, and up to 1.0% at Gold level on weekly net losses.

Gaming Rules and Fairness

All games available on tk999 — slots, live casino, cricket betting, football betting and other categories — are operated under specific gaming rules.

• Each game has its own applicable rules, which are available in the game interface.
• If a game result is undetermined due to a technical fault, the bet may be considered void.
• In the event of a disconnection, the game result as recorded on the server will be considered final.
• In sports betting, if an event is cancelled or postponed, the applicable rules for refunding the relevant bet will apply.
• Placing bets on the same event from multiple accounts is prohibited.

tk999 works with world-class game providers to ensure the fairness of all games. Any complaint regarding a game can be reported to support.

Prohibited Activities

Involvement in any of the following activities will result in immediate account closure and the balance may be forfeited:

• Operating multiple accounts or opening an account under another person's identity.
• Manipulating or abusing the bonus system.
• Placing bets using automated software, bots or scripts.
• Exploiting any technical vulnerability to influence game results.
• Using tk999 for money laundering or illegal financial activities.
• Harassing or defrauding other users.
• Claiming withdrawals or bonuses using false information.

tk999 uses an advanced fraud detection system to monitor suspicious activity. Cooperation with law enforcement agencies may be provided if necessary.

Account Suspension and Closure

Closure at the User's Request

Users may request account closure at any time via live chat or email. Any balance available at the time of the request will be returned following the standard withdrawal process.

Suspension or Closure by tk999

tk999 may temporarily or permanently close an account without prior notice in the following circumstances:

• Breach of any clause of the terms and conditions.
• Suspicion or evidence of fraud.
• Failure to complete identity or age verification.
• Account inactive for an extended period (more than 12 months).
• Legal or regulatory reasons.

If you wish to dispute a suspended account, please contact the support team. The balance will be kept secure during the investigation.

Responsible Gaming Provisions

tk999 gives the highest priority to responsible gambling. We believe that entertainment should be enjoyed within limits and without causing financial pressure or mental distress.

What users can do to protect themselves:

• Set daily, weekly or monthly deposit limits.
• Temporarily suspend your account for a set period.
• Make use of the permanent self-exclusion option.
• Monitor your playing amount and frequency.

For detailed guidance and support on responsible gaming, visit our Responsible Gaming Policy page, where you will find tools and advice to avoid problem gambling.

Data Privacy & Protection

tk999 takes the utmost care in collecting, using, and protecting users' personal data. All data is secured through SSL encryption and stored on protected servers.

To learn more about our policy on the use of personal data, retention periods, and the conditions under which data may be shared with third parties, read our Privacy Policy — which provides a full description of how personal data is used.

• Requests to view, correct, or delete data can be submitted to support.
• An opt-out option from marketing communications is available.
• Even after an account is closed, some data may be retained for a specified period as required by law.

Terms Updates & Notices

tk999 reserves the right to amend, change, or remove any part of these terms at any time. Users will be notified of significant changes via their registered email or a notice on the site.

• If a user continues to use the service after changes take effect, they will be considered to have accepted the new terms.
• If you do not agree with the changes, you may request to close your account.
• The latest version of the terms will always be available on this page.

You are advised to visit this page regularly to ensure you are up to date with the terms.

Applicable Law & Dispute Resolution

These terms are governed by the relevant applicable law. Any dispute or complaint must first be raised directly with the tk999 support team.

Complaints Process

• An initial response will be provided within 24 hours of receiving a complaint.
• Complex matters may take additional time to review.
• A written response regarding the decision will be provided.

Limitation of Liability

tk999 will not be directly liable for any loss caused by technical issues, failure of third-party services, or problems with a user's own internet connection.

To learn more about tk999, visit our About Us page, which contains details about the platform's mission, services, and commitments.